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Why Worry About Conflict?

According to industry research:

* On average, employees spend 2.1 hours per week dealing with conflict. That’s 385 million working days in the U.S. alone.

* Workplace conflicts cost the employer 10% of the salary of the employees involved.

* Unresolved conflict can escalate to personal attack, absenteeism, inter-departmental conflict, resignation, termination, and project failure.

* Fortune 500 senior executives spend 20% of their time on litigation.

What’s on Our Minds

  • Grading on a Curve Undermines Performance

    Microsoft offers a lesson on how not to conduct performance reviews. Its evaluation process, called "stack ranking" -- essentially grading on a curve -- has had a disastrous effect on morale, performance, and innovation, reports Kurt Eichenwald in "How...

  • Men Don’t Have It All, Either

    Anne-Marie Slaughter’s heavily Tweeted cover story in the current issue of the Atlantic Monthly, “Why Women Still Can’t Have It All” publicly and very personally acknowledges what most women in the corporate trenches already know: it is incre...

  • Networking is Not a Dirty Word network4-185ht

    Many of my career coaching clients cringe at the word “networking.” But I think networking gets a bad rap. When undertaken in the right spirit, building relationships can be fun as well as helpful. And you don't have to be Keith Ferrazi to do it.

  • No More Mister Nice Guy?

    Nice guys earn significantly lower salaries than less agreeable men (though still more than women, regardless of their agreeableness) reports a new study by Timothy A. Judge, Beth A. Livingston, and Charlice Hurst in the Journal of Personality and Soci...

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